Cancellation Policy

At Aesthetica Medical Spa, we value our clients’ time and understand that unforeseen circumstances may arise. To ensure efficient scheduling and provide optimal service to all our clients, we have implemented the following cancellation policy:

1. Cancellation Notice:

Clients are required to provide a minimum of 48 hours notice for cancellations or rescheduling of appointments.

Cancellations made with less than 48 hours notice may result in a cancellation fee.

2. Cancellation Fee:

Clients who fail to provide the required notice for cancellations may be subject to a cancellation fee. The cancellation fee amount will vary depending on the type of service and the time slot that was reserved. 20% of treatment cost or loss of deposit if prepaid for consultation.

3. Rescheduling:

Clients who need to reschedule their appointment are encouraged to do so with at least 48 hours notice to avoid any cancellation fees.

We will make every effort to accommodate rescheduling requests, subject to availability.

4. How to Cancel or Reschedule:

To cancel or reschedule an appointment, please contact our clinic directly by phone or email.

Please provide your full name, appointment date and time, and reason for cancellation or request to reschedule.

5. Exceptions:

We understand that emergencies and unexpected situations may arise, and we will consider these on a case-by-case basis and evidence may be required.

Clients experiencing sudden illness or unavoidable circumstances should contact us as soon as possible to discuss their situation.

6. Policy Enforcement:

Failure to comply with our cancellation policy may result in future appointment scheduling restrictions or the requirement to prepay for appointments.

7. Policy Changes:

Aesthetica Medical Spa reserves the right to modify or update this cancellation policy at any time without prior notice.

Any changes to the cancellation policy will be posted on our website and communicated to clients through email or other appropriate channels.

Please respect our cancellation policy to help us maintain efficient scheduling and provide excellent service to all our clients. If you have any questions or concerns regarding this policy, please don’t hesitate to contact our team. Thank you for choosing Aesthetica Medical Spa.

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