Obagi Products Refund Policy

Welcome to Aesthetica Medical Spa, conveniently located at Exeter Castle, Castle Street, Exeter, EX4 3PU. We're dedicated to ensuring your satisfaction with our products and services. Here's our refund and returns policy:

1. Return Period:

   - You can return new, unopened items within 30 days of delivery for a full refund.

2. Refund Processing Time:

   - After we receive your return (within 5 to 10 business days), it takes us 3 to 5 business days to process it. Your bank may then take 5 to 10 business days to reflect the refund.

3. How to Initiate a Return:

   - Contact us with your order number and product details for return instructions.

4. Refund Notification:

   - We'll email you once we've received and inspected your return to inform you of the refund approval or rejection.

5. Refunds (if applicable):

   - Approved refunds are automatically applied to your credit card or original payment method.

6. Late or Missing Refunds (if applicable):

   - Check your bank account first, then contact your credit card company and bank. For further assistance, reach out to us at info@aesthetica-medicalspa.co.uk.

7. Exchanges (if applicable):

   - We only exchange items if they are defective or damaged. Email us at info@aesthetica-medicalspa.co.uk for exchange queries.

8. Gifts:

   - Gifts receive a gift credit upon return. If not marked as a gift, the refund goes to the original payment method.

9. Shipping:

   - Return products to:

     Aesthetica Medical Spa

     Exeter Castle, Castle Street

     Exeter, EX4 3PU

   - You cover the shipping costs, which are non-refundable. For items over £75, use trackable shipping or purchase shipping insurance.

For any questions or assistance, please contact us at info@aesthetica-medicalspa.co.uk. Thank you for choosing Aesthetica Medical Spa for your aesthetic needs.


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